C3 AI CRM is powered by the core functionality of Dynamics 365 and is combined with Adobe’s real-time customer profiles and journey management, as well as c3.ai’s industry-specific AI capabilities.
The AI-driven CRM platform is, it’s claimed, purpose-built for specific industries and uses data from any source to produce meaningful business insights. The collective claims that conventional CRM is not sufficient for the modern age, given that AI can’t be used to analyse much of the data because they weren’t built with the appropriate architectures.
Salesforce is the King of CRM so this alliance might cause it a few problems. The new follows reports last week that Microsoft was making CRM a “priority”. SAP and Oracle are also big players in the CRM space, with Adobe and Microsoft following the pack with conventionally only a fraction of the market share.
C3.ai CEO Ed Abbo said: “C3.ai, Microsoft, and Adobe bring together the perfect combination of technology, industry, and domain expertise to address the requirements for a new generation of CRM.
“Importantly, in addition to this combination of leading technologies and expertise, we share a common vision with our partners of an AI-first, industry-specific approach to delivering a new generation of AI CRM solutions.”
The announcement builds on a pre-existing partnership between the enterprise AI firm and Microsoft, with c3.ai also contributing its technology to Microsoft Dynamics 365 and Microsoft Teams earlier this year.