Company managing director, Rod McCarthy designed the plan which involves covering six areas: consult, deploy, maintain, manage, assist and recover.
The idea is to point resellers towards a range of services networking, security, software, AV, print, mobile management and recycling and refurbishment.
Services will come from its support centres in the UK and Ireland, staffed with tech experts which will provide resellers with 24/7 assistance.
McCarthy said that the idea was to fully support and equip resellers to confidently deliver a range of technical support services without the need for specialist expertise or expensive infrastructure investment.
Services are provided on a ‘white label’ basis as complete or modular solutions, depending on partner needs. The goal is to help the channel to create new recurring annuity revenues, GP, and continuous engagement with their customers.