IMImobile flogs customer interactions management’ software that automates a connection between businesses and clients through enhanced social media, messaging and audio channels. The firm is based in London, with offices in the US, Canada, India, South Africa and the UAE.
With IMImobile onboard, Cisco wants to expand its customer services with an end-to-end interaction system that drives faster and smarter interactions to orchestrate the lifecycle journey of its customers. Cisco’s Webex Contact Center will also be able to make use of IMImobile’s artificial intelligence technology.
IMImobile CEO Jay Patel said: “We are excited to join Cisco and become part of one of the world’s leading technology companies as they seek to enable great customer experiences. We believe there will be a world of dynamic, always-on connections between global businesses and their customers and the combination of our respective technologies will enable to us make every interaction matter more for our clients.”
Tthe IMImobile team will join Cisco’s contact centre business unit, led by Cisco VP and GM Omar Tawakol.
Cisco senior vice president Jeetu Patel said: “We look forward to working with IMImobile to help create a comprehensive CXaaS solution for the market – one that gives businesses a platform to provide delightful experiences across the entire customer lifecycle journey.”