Agilitas CEO, Shaun Lynn, said: “At Agilitas, we understand how important it is for channel partners to respond quickly and efficiently to the service requests of their end user clients, especially during challenging times like these. During the pandemic, many partners have increased their reliance on our online service portal to enable them to react quickly and efficiently to customer fault call requests.
“We have worked closely with our partners’ service teams, and responded by investing in further development of our services portal ‘Partnership’ to support their changing needs. We are proud to be able to respond to our partners’ needs in an agile manner, and provide them with the tools they require to keep their customers’ networks operational through these challenging times.”
Agilitas’ services portal, ‘Partnership’, is underpinned by the company’s inventory management ERP system named MORSE, meaning it integrates with the company’s inventory and logistics management services. Enabling channel partners to self-serve support calls across the UK and Europe, Partnership provides users with the tools and information needed to keep their service operation running smoothly and efficiently while giving them the ability to view and manage their own account details, access levels, contracts, documents, billing details and reports from a web interface.
‘Partnership’ offers users real-time tracking so partners can give customers regular accurate updates, an analytics dashboard to monitor trends and service improvements, as well as a quick and efficient process to manage fault calls. Ultimately, it will allow partners to increase their existing renewals business, using the contract tracker to make sure they keep in touch with customers coming up for renewal, it is claimed.